Smiling woman in pink glasses beside cockatoo artwork

Jo-Anne Balchin

Director

Jo-Anne is an amazing multi-tasker, leading her dedicated design team & talented tradesmen with precision. She can think on her feet & confidently give direction to all involved, on every project. Her superpower is accuracy & will never settle for ‘good enough’.

Jo-Anne has been working within the Interior Architectural, Interior Design & Australian Building Industry for 37 years & has built up a strong rapport with amazing suppliers, manufacturers and tradesmen over this time. These dedicated relationships ensure projects run flawlessly, as everyone is aware of her expectations. Jo-Anne has ‘seen it all’ over the years, so knowing that challenging situations are not unusual in the building industry, she looks upon every challenge as finding better solutions. She firmly believes there is always an answer.

Jo-Anne’s love of Kitchen and Bathroom design has allowed her to shine, winning her multiple state and national design awards over the years. She has travelled extensively & worked in several countries, other than Australia, thus absorbing authentic architectural detailing, dedicated to educated design responses & aware of all architectural periods.

Jo-Anne insists on maintaining a good work/life balance & enjoying her work. It is in maintaining good, respectful relationships with every client, tradesman, supplier & colleague, throughout the whole process, that has continued to attract such wonderful clients to Key Piece. She will advocate for her clients’ highest outcome, every time.

Smiling woman in green dress at an outdoor event

Emma Firth

Senior Designer

Emma is the researcher, the detailer & the geek. Her engineering skills come in handy when detailing around high-tech appliances & devices. She will learn exactly how something functions, operates or is assembled, ensuring Key Piece remains on the cutting edge of technology.

Emma is especially talented when designing fully integrated appliances & automated tech in joinery; rebuilding vintage pieces of furniture supplied in hundreds of pieces; or flat-pack items needing construction if the need calls. She will always ardently research to find the solution, never settling for superficial. (She is also the person you want around for a brilliant, handmade fancy dress consume too…but I digress).

Her early Graphic design background has helped enormously with designing bespoke details, including photo-shopped one-of-a-kind splashbacks, screens, custom décor & also including Key Piece’s beautiful, easy to read drawings.

Emma has spent 9 years cleaning up the carnage behind Jo-Anne’s whirlwind of creativity, capably ensuring drawings, details & documentation is finished with perfect precision, prior to handover to tradesmen & then chasing orders throughout Key Piece projects. She will always be the one to know where anything is. She is involved in all design decisions, assuring accountability in all design aspects on behalf of our clients.

Smiling man shaping pizza dough on floured board

Michael Peters

Accounts

Michael is the grounded & practical one. He keeps a keen eye on the business overheads, so Key Piece remains extremely competitive in the market.

His role includes book-keeping, administration, accounts payable & receivable; juggling, organising & checking orders.

Michael also works directly with HR, ensuring work/life balance is achieved, humour is retained and joy is infused into our work. He makes a perfect coffee & is sensitive to the needs of an estrogen-filled design studio.

Black dog wearing a pink hat and striped outfit

Freya

HR - Hound Rescue

With her deep breathing sighs, yoga poses & her reassuring relaxed nature, Freya keeps the team fully engaged. Her quirky personality instils an uplifting & jovial presence, reminding us to enjoy, breathe & be grateful for the wonderful design studio that is Key Piece. She is the firm favourite with all of our visiting tradies, suppliers & reps. We cannot deny she is a very special hound to have around.